Shipping policy

Thank you for shopping with NICOLA MEAGAN LONGVILLE. Operating as a professional New Zealand online apparel merchant, we focus on standardized order handling and rigorous logistics management. We ensure all clothing products undergo careful quality inspection and secure packaging before dispatch, striving to deliver every order to customers safely and efficiently under stable logistics standards.

1. Order Processing Time

All confirmed and fully paid apparel orders will be processed, inspected and packaged within 1 to 7 business days. Processing work only takes place on official working days, excluding weekends and statutory public holidays observed in New Zealand.
During promotional events and peak shopping periods with increased order volume, order processing schedules may be slightly prolonged. We will actively send email reminders to customers once obvious processing delays occur, ensuring full transparency of order status.

2. Shipping Rates and Delivery Estimates

Shipping fees for all clothing orders are calculated based on package weight, size and delivery location. The exact shipping cost will be automatically calculated and clearly displayed on the checkout page before payment submission. Our store does not provide free shipping, shipping discounts or any logistics-related preferential benefits.
The estimated delivery time for all standard shipments is 15 business days. All delivery durations are reference values only and cannot be fully guaranteed. Actual delivery progress may be affected by logistics carrier scheduling adjustments, customs clearance progress, adverse weather, regional logistics restrictions and holiday arrangements, subject to real-world logistics conditions.

3. Shipment Confirmation and Order Tracking

Once your clothing order is dispatched from our warehouse and collected by the logistics carrier, you will receive an official shipment confirmation email that includes your exclusive tracking number and professional logistics inquiry channels.
Tracking information will not be synchronized immediately after shipment. In most cases, complete transit data and delivery status will be available for real-time inquiry within 24 to 48 hours after the carrier completes package scanning and system registration.

4. Incorrect Address Disclaimer

Customers are required to fill in accurate, complete and valid recipient information including detailed shipping address and active contact number during order checkout. Please verify all information carefully to avoid delivery errors and package return risks.
NICOLA MEAGAN LONGVILLE shall not bear any responsibility for misdelivery, package loss or return caused by incorrect or incomplete recipient information provided by customers. Any packages returned due to address errors will incur return and reshipping fees, which shall be fully borne by the customer.

5. Lost or Damaged Packages

If your apparel package is stranded, missing or presumed lost during transportation, please contact our customer service team and submit a verification application within 5 days after the expected delivery date, with your valid order number attached for official investigation.
If your clothing products arrive with damaged packaging, fabric scratches, stains, tearing or other transit-induced defects caused by extrusion and rough handling, please initiate a feedback request within 24 hours after receiving the package. Clear photos of the outer package and defective goods are required for case verification. Our team will assess the issue and provide practical solutions promptly.

6. Apparel Care and Usage Notice

Every apparel product sold in our store is equipped with exclusive fabric care labels and detailed maintenance guidelines. Customers are recommended to follow official instructions for daily wearing, washing, drying, ironing and storage to protect fabric texture, color fastness and extend the service life of garments.
We do not undertake after-sales liability for clothing damage, color fading, shrinkage, deformation and wear caused by unauthorized modification, non-standard cleaning methods, high-temperature drying, artificial damage and improper daily use that violates product care specifications.

7. International Shipping and Customs Notice

For all cross-border international clothing shipments, the destination country’s customs department may levy import duties, commodity inspection fees and other related taxes in accordance with local trade policies and regulatory standards.
All customs-related expenses are not included in product prices and shipping fees, and shall be independently borne by the buyer. We will not advance, bear or refund any customs costs. Customers need to abide by local import regulations and complete customs clearance procedures by themselves.

8. Contact Information

If you have any questions, consultations or feedback regarding our shipping policy, order processing and logistics delivery services, please contact us through the official channels below:
Trade Name: NICOLA MEAGAN LONGVILLE
Phone Number: +64 29 978 1799
Email: support@longvillemode.shop
Physical Address: 222 Farnham Place, Christchurch, CAN 8041, New Zealand